Frequently Asked Questions

How do I make an appointment to see a doctor?

The best way to make an appointment is to give us a call on 441 0550 from 8:00am weekdays, or call your nearest surgery. You can find our contact details on the Contact Us page.

How do I know when my GP is working?

Our GPs have external commitments and often work part time. We have a schedule that you may take away and keep as a reference.

How do I enroll at the practice?

You start with filling out a PHO form which can be obtain from reception or download the form here (you may return by email/scan/fax)

http://www.health.govt.nz/system/files/documents/pages/eligibility-checklist-oct-2015.pdf

How do I go about making appointments with visiting specialists?

You must see one of our GPs to arrange a referral. You will then be placed in direct contact with the specialist to arrange appointment times and consultations.

What hours is QMC’s A&M clinic open?

A&M is open weekdays between 8:00am and 8pm. During the weekends A&M is open from 9:00 am until 8pm.

What happens if I’m just visiting Queenstown and need to see a doctor?

You can still see a doctor, however you must be aware that Non NZ residents and NZ Residents not enrolled with the Southern PHO will not receive discounted fees.  For more information please give us a call or call in and ask at Reception.

What if I’m not happy with the services I receive at QMC?

We have a formalised complaints process and a designated Complaints Officer to ensure all complaints are dealt with in the appropriate manner. If you do have concerns, please let us know and we will do our best to get them sorted out.

How do I know whether to make an appointment with my doctor or nurse?

Our reception staff should be able to assist you with this, however if it is a sensitive issue, you may prefer to check with your nurse first.