Complaints Form

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We treat complaints seriously and respond promptly and fairly. Every complaint is an opportunity to look carefully at how we do things and see whether we can improve the way we provide health care. It is helpful if complaints are received as soon as possible after the event.

How do I complain?

If you are unhappy with any aspect of our service, we ask that you initially take your concerns directly to the person who provided the service to you. If you are not satisfied with their response or you do not feel able to talk to them, you may complete a patient satisfaction form, write a letter to our Complaints Officer or complete an online complaint form.
Our Complaints Officer will acknowledge receipt of your correspondence, investigate and respond usually within 10 days of your correspondence with what action is to be taken.

Where else can I complain to?

Everyone using a health or disability service has the protection of the Code of Health and Disability Services Consumers’ Rights and the Health Information Privacy Code. A copy of the Code is available for you on request. If you would like support to do this, there is a free advocacy service to help you. Phone the Office of the Health and Disability Commissioner.

The Health and Disability Commissioner, PO Box 1791, Auckland
Ph 0800 112 233

The Medical Council, PO Box 11 649, Wellington
Ph 04 384 7635    

For matters where you feel privacy has been breached;
The Privacy Commissioner, PO Box 466, Auckland 1
Ph 0800 803 909