Novel Coronavirus

If you have health-related concerns about novel coronavirus (COVID-19), your first point of contact should be to call the dedicated 0800 number: 0800 358 5453. The line is staffed by nurses, paramedics and health advisors. Interpreters are available. The line is experiencing high volumes of calls so please be patient as they will answer as soon as possible.

The Ministry of Health provides updated information on its website daily, and is available in other languages. The website can be found here.

Queenstown Medical Centre’s priority is to keep our patients and staff safe. In a bid to minimise contact and practice distancing where possible, we would like to encourage our patients to opt for a phone consultation or secure messaging with a GP instead of a face-to-face appointment.

The Manage My Health easy booking service will be suspended during this time. If you need to book a consultation, or if you would like to change an existing  appointment to a phone consultation, please phone us on 03 441 0500. You can also opt for secure messaging to your GP using your MMH account. 

Remember that repeat prescriptions can be requested using Manage My Health .

We appreciate that in some cases it may be necessary to present in person, if that is the case, please take note:

•  We cannot see patients with respiratory symptoms (cough, sore throat, shortness of breath) or fever at either our Remarkables Park or Arrowtown surgeries.
• We can see patients with these symptoms at Isle St. However, they will be screened at the door and triaged outside in our tent in order to protect patients and staff.

Thank you for helping QMC keep our community safe by considering if your face to face appointment is necessary and then taking appropriate action as outlined above.

Instructions for self isolation are available here.