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2nd October 2018

Hello
The online booking system has been up and running for a few weeks now and we have had patient feedback querying a number of matters. We are doing our best to provide you with answers, please see below.

Troubleshooting/FAQ:

Q1) The website is asking me for an activation code from my health centre; how do I access this?
A1) If you encounter this request then you have gone too far. You do not need to click the “Activate account”. On the booking page simply scroll down the page to find the available appointments. Once you click on an available appointment it will prompt you to click “book” and move you on to the next page.

Q2) The site is showing an available appointment, but when I go to book it then it appears not available and taken by another member? Even when I refresh the page it is still available until I try to book it?
A2) This occurs when another patient has made a double booking. The system will not let you book this particular time as the appointment slot has already been taken unfortunately.

Q3) I set up an account for myself using my email address, but when I tried to use the same email address for my children it would not allow me to do so?
A3) The system is set up so that only one email address can be assigned to one individual. To book in children under a family email address simply log in as yourself and under the ‘Reason for appointment” detail who the appointment is for. Alternatively when you come in for the appointment we can switch the appointment slot around to the correct patient.

Q4) The system cannot find me?
A4) Your name and date of birth must be exactly as it is on our computer systems or the website will not recognize you. Otherwise you may not be fully registered with us; only enrolled patients can book through the online system. Please contact our reception desk on 03 441 0500 to verify how your name has been inputted on to the system.

Q5) I cannot find any nurse or specialized clinic’s availability on the website.
A5) Currently we are only trialling online bookings for doctors’ appointments. If you require a nurse, extended doctors or specialized clinic appointment please contact our reception team on 03 441 0500. In the future we hope to expand this service to include various appointment types.

Q6) I’m finding the whole process quiet confusing, if I bring my device into the medical centre can somebody show me how to fully set up an online appointment?
A6) In each of our centres we have portable devices available to allow our reception team to guide you through the online booking system. All our team is happy to help you with any issues you may be encountering through the system.

25th September 2018

Sexual Health Clinic
For your convenience and easy access parking, we are now offering the Sexual Health Clinic services for our enrolled patients at Remarkables Park every week on Tuesday from 3pm to 5pm. You can make your appointment on line via our website – www.qmc.co.nz and click on the Remarkables Park icon. If you are unsure how long you will need, please call one of our reception team to arrange a time.

22nd September 2018

Self Check-in at Isle Street (Monday)

The Kiosk has arrived! If you are an enrolled with the practice you can now take advantage of checking yourself in for your appointment. It’s easy

1. Go straight to the Kiosk just inside the front doors on the right hand side.
2. Touch the screen to activate
3. Enter your date of birth
4. You may need to enter your name if there is another person in that day with the same birthday
5. Once you have been identified you can update your personal details if there are any changes to be made, answer a couple of questions and you’re done.
6. Then head to the waiting room on the right of reception and the doctor or nurse will soon be with you.

If a receptionist needs to speak with you before your appointment, a message will appear on the screen to let you know.

Your feedback is invaluable, so we’d love to hear what you think.

17th September 2018

Morning Folks

Due to the snowy conditions today, our Arrowtown Surgery is "closed".. Any urgent conditions go to our A&M clinic at Isle Street,Queenstown. Phone 4410500.

6th September 2018

Hi all! It's cervical screening awareness month! Let's do all we can to prevent cervical cancer and encourage our friends, whanua and patients to have a smear! Best prevention is early screening! "Time to Screen, my health, my body, my future"

27th August 2018

On-line booking.
If you need assistance with using the on-line booking system, our team on reception are happy to help. Just pop on in to any of our 3 locations and you will be guided through the process of making an appointment with your preferred doctor and/or location.

27th August 2018

We’re making some changes for the better
QMC is becoming a healthcare home.
You may have recently seen in the media that QMC has been selected as one of the four of the first Heath Care Homes (HCH) in the Otago - Southland region. We want to share how this might affect you as an enrolled patient while we introduce changes to the delivery of care.
Firstly it’s business as usual.
Then, over the next 3 months we will develop an implementation plan to accomplish how we become your Health Care Home during the course of the next 3 years.
The Philosophy of the HCH is that the patient is at the centre of everything we do.
Some of the things we are already celebrating:
• On-line appointments
• Self-check in kiosk at Isle Street
• Extended hours
• Offering access to urgent care – 7 days a week
• Improved collaboration with secondary and community care services
• Providing care closer to home with our QMC GPSI (General Practitioner Special Interest) and Visiting Specialist Clinics

Our priorities are:
• Implementing a Patient Portal
• Updating the Website for improved communication and interaction
• Team delivery of care
• GP Triage services
• Book on the day GP appointments
• Enhanced long term conditions management and comprehensive health assessments.
• Providing a welcoming patient environment
As we work through this process we would love to hear your feedback and please don’t hesitate to enquire about the changes. We will continue to provide updates via Facebook and our website community feed - www.qmc.co.nz

24th August 2018

Listening to your feedback we are now offering access to our internet services at all of our 3 surgeries – Isle Street, Remarkables Park Shopping Centre and Arrowtown - so you can order your repeat prescriptions on line and take advantage of the reduced fee. From Monday 27th August, pop in and ask the receptionist for the “tablet” so you can make an on-line Repeat Prescription request. The first time you come in, she will help you to do this.
Once you have sent through the order, the process is still the same. If your repeat is appropriate, it may take up to 2 working days to be ready for collection or if you are due for your check-up you may need to make an appointment to see the doctor. Don’t forget you can do this on-line too.

13th August 2018

Good Morning

Had a few patient inquires about the new online booking system.

When booking online you must confirm your registration by clicking on the "Confirm your registration " in the email you will receive.

10th August 2018

Booking online through the QMC website is now live .

30th July 2018

We are delighted to announce that from Monday the 13th August it will be possible for enrolled patients to book a 15-minute GP consultation on our website through a process called Easy-Booking. Certain appointment types ( e.g. company medicals, driver’s medicals, procedures) will be excluded. We are also working hard towards providing a patient portal system where patients will be able to order scripts ( currently available via phone or website) & ultimately access their results. We envisage that this will roll out later in the year.
Next month will also see the arrival of a kiosk at our Isle Street surgery which will allow enrolled patients to “self check-in” for their GP appointments.
These changes are designed to make our patients’ journey smoother & easier & we are excited to be introducing them.

18th July 2018

Monitor Change for Type 1 Diabetes Patients

Queenstown Medical Centre is changing the CareSens monitors for type 1 diabetic patients. Some older meters are going to be discontinued and these fancy new Bluetooth monitors are capable of testing glucose and ketones. Bluetooth also allows communication in real time i.e. what the Blood Sugar Levels are doing while you are at work or your child is at school etc.
Visit your regular pharmacist to collect and, providing this is before 31st July 2018, some patients will be eligible for an upgrade free of charge.

4th July 2018

Monitor Change for Type 1 Diabetes Patients
Queenstown Medical Centre is changing the CareSens monitors for type 1 diabetic patients. Some older meters are going to be discontinued and these fancy new Bluetooth monitors are capable of testing glucose and ketones. Bluetooth also allows communication in real time i.e. what the Blood Sugar Levels are doing while you are at work or your child is at school etc.
Visit your regular pharmacist to collect and, providing this is before 31st July 2018, the changeover is free of charge.

3rd July 2018

As part of a nationwide strategy, the Ministry of health will be conducting surveys to patients attending General Practice. The next cycle of these questionnaires will be 6th to 12th August 2018. If you have an appointment in general practice during these dates you will be emailed a questionnaire regarding your visit to our surgeries. Whilst this may appear it comes from QMC it is from the Ministry of Health. You have the opportunity to opt off if you do not want to be involved & the Ministry of Health should have instructions of how to do this within their email. All feedback is worthwhile & we support this initiative.

25th June 2018

Support Queenstown Medical Centre and you’ll be rewarded!

For a limited time, when you purchase an Entertainment Membership from us, you’ll receive a BONUS $10 Countdown Gift Card! What a win! Hurry, stocks are limited!

Enter promo code “CDGIFT" at checkout and you will receive your Gift Card within 7 business days to the address used for purchase. Offer is only valid while stocks last!
Click here for Gift Card Terms and Conditions.

21st June 2018

Note: We only have two final flu clinics scheduled for next week, Mon 25/6 5-5.30 and Fri 29/6 9-9.30. No further flu clinics available after this, therefore patients will need to book in for a nurse consult .

15th June 2018

Once again we are selling these to raise money for Happiness House Queenstown. You can order online by using the link below :

https://www.entertainmentbook.co.nz/orderbooks/26101g1

11th June 2018

As from 11th June
Arrowtown Surgery
hours will be
8-30am-12:30pm then 1:30pm - 5pm

6th June 2018

Due to weather and road conditions we will close at 6pm tonight. We apologise for any inconvenience. Please take care and drive safely

30th May 2018

We've made some changes to how you can order a Repeat Prescription (enrolled and registered patients)

Effective 1st June, 2018

There are several ways to order your repeat prescription. The following outlines the options and the costs associated with this.

If you ask for a prescription during a consultation, it is included in the consultation fee.

Please note that requests can only be prepared as per QMC’s Repeat Script Policy.

http://www.qmc.co.nz/repeat-prescriptions/

Remember you must use the names as written on your current medication(s) to avoid any confusion about what you need.

When your prescription is ready for collection we will let you know by txt or call.

Via the website $22.00
Go to www.qmc.co.nz - Click on “Repeat Prescription” and complete the fields as indicated.

Telephone $28.00
Call 441 0500 – press 2. Please leave a detailed message that needs to include your name, date of birth and the exact medications you require.

Same Day Urgent Prescription - $40.00
If you require your script urgently, providing you have contacted the practice before 3pm and have the details of your medications, this can be organised for you to pick up same day. Please note the additional charge.

26th April 2018

Flu Clinic Update for May 2018
Isle Street
Mon 14/5 12pm-1pm
Tues 15/5 8am-8.30am 5pm-5.30pm
Wed 16/5 8am-8.30am 12.15pm-12.45pm 5.15pm-5.45
Thurs 17/5 8am-8.30am 12pm-12.30pm
Fri 18/5 4pm-6pm

Remarkables Park
Thurs 17/5 12.30pm-1.00pm