Warning: file_put_contents(/home/qmc/public_html/cache/facebook.json): failed to open stream: No such file or directory in /home/qmc/public_html/inc/functions.rssfeed.php on line 14

15th February 2019

Reminder next week we start:

GPTelephone Triage

“Are you enrolled at Queenstown Medical Centre? Are you wanting to see a doctor on the day?
QMC is pleased to announce that from 20th February we are introducing a system called GP Telephone Triage for our enrolled patients.
When you call wanting to see a doctor on the day your details will be taken and shortly, one of our GPs will call you back to discuss your concerns. If needed, an urgent appointment will be booked for you. However it may be possible for your problem to be sorted without the need to come in and this might be done by advice, a prescription, a medical certificate or arrangements for a test to be done in advance of a later appointment.
GP triage ensures that those who are unwell are seen quickly while those who do not need to come in, have their problems sorted efficiently without the time and expense of attending in person.
QMC will not be charging for advice but standard charges will apply for prescriptions and medical certificates
GP triage is an initiative of the New Zealand Health Care Home collaboration that QMC is proud to be part of and experience shows up to 40% of same day problems can be dealt with on the phone which is good news for everyone.”

15th February 2019

Morning everyone

Just to let you all know we are currently experiencing troubles with our new phone system .. The technicians are working on it . Thanks

14th February 2019

Backup and running

Afternoon

We would just like to make you all aware we are having technical difficulties with our phone system currently and have the techs working on it.. We hope to be back up and running in the next 10 minutes.

Thanks for you patience

1st February 2019

GP Telephone Triage Starts the 20th Feb

“Are you enrolled at Queenstown Medical Centre? Are you wanting to see a doctor on the day?
QMC is pleased to announce that from 20th February we are introducing a system called GP Telephone Triage for our enrolled patients.
When you call wanting to see a doctor on the day your details will be taken and shortly, one of our GPs will call you back to discuss your concerns. If needed, an urgent appointment will be booked for you. However it may be possible for your problem to be sorted without the need to come in and this might be done by advice, a prescription, a medical certificate or arrangements for a test to be done in advance of a later appointment.
GP triage ensures that those who are unwell are seen quickly while those who do not need to come in, have their problems sorted efficiently without the time and expense of attending in person.
QMC will not be charging for advice but standard charges will apply for prescriptions and medical certificates
GP triage is an initiative of the New Zealand Health Care Home collaboration that QMC is proud to be part of and experience shows up to 40% of same day problems can be dealt with on the phone which is good news for everyone.”

1st February 2019

“QMC Reception will now have more time for you on the phone and at the desk as part of our move to being a Health Care Home.
So that our receptionists can concentrate on dealing with you when you’re with us at the practice, QMC is removing telephone calls from our reception areas.
When you do phone QMC, your call will be dealt with quickly and efficiently by one of our new dedicated call handlers who will then make sure your message gets through.
Overall there’ll be a lot less time waiting for an answer and more time to speak to the right person.”

22nd January 2019

The phone lines are currently down and we are not sure at this stage of the expected fix outage time. This means any incoming messages that have been left will not be attended to until lines are back up and running.

Sorry for any inconvenience

16th January 2019

QMC has experienced some difficulty in obtaining the services of a suitably qualified CEO, the search continues!
As a result Dr Richard Macharg has taken a step sideways from clinical practice to assume the CEO role in the interim. As a result he has given up his clinical sessions meantime and moved offices within QMC temporarily. Despite already missing patient contact he is happy to be working with all at QMC to continue delivering high quality healthcare and supporting everyone towards better health.
He is particularly excited about QMC’s current project as it moves to become a fully-fledged Health Care Home-a new approach looking to provide more open, responsive and innovative medical care to all in Queenstown.

13th December 2018

If you are on long-term medications please ensure you have enough to cover you over the Christmas period. If you don't, please arrange online or phone Queenstown Medical Centre on 03 4410500.

12th December 2018

“Queenstown Medical Centre has recently undertaken a major software systems upgrade. We are aware that this has resulted in some anomalies. We apologise for any inconvenience that may have arisen as a result of these. Please contact us if you have received any correspondence which seems incorrect.”

29th November 2018

Queenstown Medical Centre A&*M clinic will close at 6pm Saturday the 1st Dec for the Yearly Christmas function . For an emergency contact 111 for call healthline on 0800611116.

25th October 2018

Due to the conversion of our Patient Manager System on Sunday from 5pm until approximately 8am, the On-line booking will not be available during this time. If you were wanting to make an appointment, contact our reception team on 441 0550 – Option 1.
Please note we are closed from 5pm Sunday through to 8am Monday.
We apologise for any inconvenience caused.

23rd October 2018

Good Morning

We are upgrading our Patient Management System this weekend. The transfer of data is done internally by the IT team, however it will take longer than our normal closing hours. So unfortunately we are finishing early to ensure we are here for you the following morning.

On Sunday, 28th October we will close at 5pm

If you have a health emergency, dial 111

If you would like to speak to a nurse for health advice, call Healthline on 0800 611 116

Please accept our apologies for any inconvenience. We will be open as usual on Monday 29th October at 8am.

2nd October 2018

Hello
The online booking system has been up and running for a few weeks now and we have had patient feedback querying a number of matters. We are doing our best to provide you with answers, please see below.

Troubleshooting/FAQ:

Q1) The website is asking me for an activation code from my health centre; how do I access this?
A1) If you encounter this request then you have gone too far. You do not need to click the “Activate account”. On the booking page simply scroll down the page to find the available appointments. Once you click on an available appointment it will prompt you to click “book” and move you on to the next page.

Q2) The site is showing an available appointment, but when I go to book it then it appears not available and taken by another member? Even when I refresh the page it is still available until I try to book it?
A2) This occurs when another patient has made a double booking. The system will not let you book this particular time as the appointment slot has already been taken unfortunately.

Q3) I set up an account for myself using my email address, but when I tried to use the same email address for my children it would not allow me to do so?
A3) The system is set up so that only one email address can be assigned to one individual. To book in children under a family email address simply log in as yourself and under the ‘Reason for appointment” detail who the appointment is for. Alternatively when you come in for the appointment we can switch the appointment slot around to the correct patient.

Q4) The system cannot find me?
A4) Your name and date of birth must be exactly as it is on our computer systems or the website will not recognize you. Otherwise you may not be fully registered with us; only enrolled patients can book through the online system. Please contact our reception desk on 03 441 0500 to verify how your name has been inputted on to the system.

Q5) I cannot find any nurse or specialized clinic’s availability on the website.
A5) Currently we are only trialling online bookings for doctors’ appointments. If you require a nurse, extended doctors or specialized clinic appointment please contact our reception team on 03 441 0500. In the future we hope to expand this service to include various appointment types.

Q6) I’m finding the whole process quiet confusing, if I bring my device into the medical centre can somebody show me how to fully set up an online appointment?
A6) In each of our centres we have portable devices available to allow our reception team to guide you through the online booking system. All our team is happy to help you with any issues you may be encountering through the system.

25th September 2018

Sexual Health Clinic
For your convenience and easy access parking, we are now offering the Sexual Health Clinic services for our enrolled patients at Remarkables Park every week on Tuesday from 3pm to 5pm. You can make your appointment on line via our website – www.qmc.co.nz and click on the Remarkables Park icon. If you are unsure how long you will need, please call one of our reception team to arrange a time.

22nd September 2018

Self Check-in at Isle Street (Monday)

The Kiosk has arrived! If you are an enrolled with the practice you can now take advantage of checking yourself in for your appointment. It’s easy

1. Go straight to the Kiosk just inside the front doors on the right hand side.
2. Touch the screen to activate
3. Enter your date of birth
4. You may need to enter your name if there is another person in that day with the same birthday
5. Once you have been identified you can update your personal details if there are any changes to be made, answer a couple of questions and you’re done.
6. Then head to the waiting room on the right of reception and the doctor or nurse will soon be with you.

If a receptionist needs to speak with you before your appointment, a message will appear on the screen to let you know.

Your feedback is invaluable, so we’d love to hear what you think.

17th September 2018

Morning Folks

Due to the snowy conditions today, our Arrowtown Surgery is "closed".. Any urgent conditions go to our A&M clinic at Isle Street,Queenstown. Phone 4410500.

6th September 2018

Hi all! It's cervical screening awareness month! Let's do all we can to prevent cervical cancer and encourage our friends, whanua and patients to have a smear! Best prevention is early screening! "Time to Screen, my health, my body, my future"

27th August 2018

On-line booking.
If you need assistance with using the on-line booking system, our team on reception are happy to help. Just pop on in to any of our 3 locations and you will be guided through the process of making an appointment with your preferred doctor and/or location.

27th August 2018

We’re making some changes for the better
QMC is becoming a healthcare home.
You may have recently seen in the media that QMC has been selected as one of the four of the first Heath Care Homes (HCH) in the Otago - Southland region. We want to share how this might affect you as an enrolled patient while we introduce changes to the delivery of care.
Firstly it’s business as usual.
Then, over the next 3 months we will develop an implementation plan to accomplish how we become your Health Care Home during the course of the next 3 years.
The Philosophy of the HCH is that the patient is at the centre of everything we do.
Some of the things we are already celebrating:
• On-line appointments
• Self-check in kiosk at Isle Street
• Extended hours
• Offering access to urgent care – 7 days a week
• Improved collaboration with secondary and community care services
• Providing care closer to home with our QMC GPSI (General Practitioner Special Interest) and Visiting Specialist Clinics

Our priorities are:
• Implementing a Patient Portal
• Updating the Website for improved communication and interaction
• Team delivery of care
• GP Triage services
• Book on the day GP appointments
• Enhanced long term conditions management and comprehensive health assessments.
• Providing a welcoming patient environment
As we work through this process we would love to hear your feedback and please don’t hesitate to enquire about the changes. We will continue to provide updates via Facebook and our website community feed - www.qmc.co.nz

24th August 2018

Listening to your feedback we are now offering access to our internet services at all of our 3 surgeries – Isle Street, Remarkables Park Shopping Centre and Arrowtown - so you can order your repeat prescriptions on line and take advantage of the reduced fee. From Monday 27th August, pop in and ask the receptionist for the “tablet” so you can make an on-line Repeat Prescription request. The first time you come in, she will help you to do this.
Once you have sent through the order, the process is still the same. If your repeat is appropriate, it may take up to 2 working days to be ready for collection or if you are due for your check-up you may need to make an appointment to see the doctor. Don’t forget you can do this on-line too.

13th August 2018

Good Morning

Had a few patient inquires about the new online booking system.

When booking online you must confirm your registration by clicking on the "Confirm your registration " in the email you will receive.

10th August 2018

Booking online through the QMC website is now live .

30th July 2018

We are delighted to announce that from Monday the 13th August it will be possible for enrolled patients to book a 15-minute GP consultation on our website through a process called Easy-Booking. Certain appointment types ( e.g. company medicals, driver’s medicals, procedures) will be excluded. We are also working hard towards providing a patient portal system where patients will be able to order scripts ( currently available via phone or website) & ultimately access their results. We envisage that this will roll out later in the year.
Next month will also see the arrival of a kiosk at our Isle Street surgery which will allow enrolled patients to “self check-in” for their GP appointments.
These changes are designed to make our patients’ journey smoother & easier & we are excited to be introducing them.