August 2018

Healthcare Home

Mon, 27th Aug 201814:00:13

We’re making some changes for the better

QMC is becoming a healthcare home.

You may have recently seen in the media that QMC has been selected as one of the four of the first Heath Care Homes (HCH) in the Otago - Southland region.  We want to share how this might affect you as an enrolled patient while we introduce changes to the delivery of care.

Firstly it’s business as usual. 

Then, over the next 3 months we will develop an implementation plan to accomplish how we become your Health Care Home during the course of the next 3 years.

The Philosophy of the HCH is that the patient is at the centre of everything we do. 

Some of the things we are already celebrating:

  • On-line appointments
  • Self-check in kiosk at Isle Street
  • Extended hours
  • Offering access to urgent care – 7 days a week
  • Improved collaboration with secondary and community care services
  • Providing care closer to home with our QMC GPSI (General Practitioner Special Interest) and Visiting Specialist Clinics


Our priorities are:

  • Implementing a Patient Portal
  • Updating the Website for improved communication and interaction
  • Team delivery of care
  • GP Triage services
  • Book on the day GP appointments
  • Enhanced long term conditions management and comprehensive health assessments.
  • Providing a welcoming patient environment

As we work through this process we would love to hear your feedback and please don’t hesitate to enquire about the changes.  We will continue to provide updates via Facebook and our website community feed -




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