Tue, 2nd Oct 2018

Online Bookings

Tue, 2nd Oct 201814:38:37

With the introduction of online booking we have had several queries from patients. Below are some answer we have come up with ..

Troubleshooting/FAQ:

Q1) The website is asking me for an activation code from my health centre; how do I access this?

A1) If you encounter this request then you have gone too far. You do not need to click the “Activate account”. On the booking page simply scroll down the page to find the available appointments. Once you click on an available appointment it will prompt you to click “book” and move you on to the next page.

Q2) The site is showing an available appointment, but when I go to book it then it appears not available and taken by another member? Even when I refresh the page it is still available until I try to book it?

A2) This occurs when another patient has made a double booking. The system will not let you book this particular time as the appointment slot has already been taken unfortunately.

Q3) I set up an account for myself using my email address, but when I tried to use the same email address for my children it would not allow me to do so?

A3) The system is set up so that only one email address can be assigned to one individual. To book in children under a family email address simply log in as yourself and under the ‘Reason for appointment” detail who the appointment is for. Alternatively when you come in for the appointment we can switch the appointment slot around to the correct patient.

Q4) The system cannot find me?

A4) Your name and date of birth must be exactly as it is on our computer systems or the website will not recognize you. Otherwise you may not be fully registered with us; only enrolled patients can book through the online system. Please contact our reception desk on 03 441 0500 to verify how your name has been inputted on to the system.

Q5) I cannot find any nurse or specialized clinic’s availability on the website.

A5) Currently we are only trialling online bookings for doctors’ appointments. If you require a nurse, extended doctors or specialized clinic appointment please contact our reception team on 03 441 0500. In the future we hope to expand this service to include various appointment types.

Q6) I’m finding the whole process quiet confusing, if I bring my device into the medical centre can somebody show me how to fully set up an online appointment?

A6) In each of our centres we have portable devices available to allow our reception team to guide you through the online booking system. All our team is happy to help you with any issues you may be encountering through the system.

Posted by: Tracey @ 14:38:37   |   Share on Facebook   |   Tweet this

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