When you use our services, you have:
The right to be treated with respect.
The right to be treated fairly.
The right to dignity and independence.
The right to have good care and support that fits your needs.
The right to be told things in a way that you understand.
The right to be told everything you need to know about your care and support.
The right to make choices about your care and support.
The right to have support.
The right to decide if you want to be part of training, teaching or research.
The right to make a complaint.
We treat complaints seriously and respond promptly and fairly. Every complaint is an opportunity to look carefully at how we do things and see whether we can improve the way we provide health care. It is helpful if complaints are received as soon as possible after the event.
If you are unhappy with any aspect of our service, we ask that you initially take your concerns directly to the person who provided the service to you. If you are not satisfied with their response or you do not feel able to talk to them, you may complete a patient satisfaction form, write a letter to our Complaints Officer or complete an online complaint form.
Our Complaints Officer will acknowledge receipt of your correspondence, investigate and respond usually within 10 days of your correspondence with what action is to be taken.