Frequently Asked Questions

How do I activate my Manage My Health account

Our Manage My Health activation instructions are available here.

How do I order a Repeat Prescription?

Manage My Health is the fastest and most convenient way to order a repeat prescription. Alternatively, you can phone us on 03 441 0500. Please note that ordering online is the most cost-effective way to order your prescription.

How do I order a Repeat Prescription?

Manage My Health is the fastest and most convenient way to order a repeat prescription.

Alternatively, you can phone us on 03 441 0500. Please note that ordering online is the most cost-effective way to order your prescription.

Can I book appointments for my children or access their health records using Manage My Health?

Parent and child Manage My Health accounts can now be linked. Please speak to our First Impressions Team (reception) either in person when you visit one of our practices or email receptionqt@qmc.co.nz. You will be able to view their health records and book appointments for them.

How do I make an appointment to see a doctor?

Our enrolled patients can book regular GP and nurse appointments using the Manage My Health website or app.* Alternatively, you can phone the practice on 03 441 0500 on weekdays between 8.00am and 5.00pm.

*Certain appointment types ( e.g. company medicals, driver’s medicals, procedures) are excluded.

How do I know when my clinician is working?

Our team have external commitments and often work part time. You can check their availability using the Manage My Health website or app. Secure messaging your GP/NP is also an option, however this is not instant communication, is sometimes charged (depending on complexity) and response times will depend on the clinician’s schedule. If you need a quick answer about a health question, you may need to consider booking a consultation. It is not possible to call a GP or NP on the phone without a consultation booked.

Can I make an appointment with visiting specialists

You must see one of our clinicians to arrange a referral. You will then be placed in direct contact with the specialist to arrange appointment times and consultations.

What if Im not happy with the services I receive at QMC?

We welcome all feedback, including ideas for improvement. Please visit our Compliments and Complaints page.

What hours are the After Hours & Urgent Care clinic open?

The After Hours & Urgent Care clinic hours are available here.

Who can attend the After Hours & Urgent Care clinic?

Enrolled, casual and visitors can attend our After Hours  & Urgent Care located at 9 Isle Street, Queenstown without an appointment..

How do I enrol at the practice?

Please complete our enrolment form here

Please see the eligibility criteria below before making a decision on whether to enrol with us or not.

MY DECLARATION OF ENTITLEMENT AND ELIGIBILITY

I understand that it is only possible to be enrolled at one practice at a time. Enrolling at QMC will automatically unenroll me from any other practice I may be registered with.

I am entitled to enrol because I am residing permanently in New Zealand (I intend to legally reside in New Zealand for at least 183 days in the next 12 months).

I am eligible to enrol because:

  • I am a New Zealand citizen.
  • I hold a resident visa or a permanent resident visa (or a residence permit if issued before December 2010).
  • I am an Australian citizen or Australian permanent resident AND able to show I have been in New Zealand or intend to stay in New Zealand for at least 2 consecutive years
  • I have a work visa/permit and can show that I am able to be in New Zealand for at least 2 years (previous permits included).
  • I am an interim visa holder who was eligible immediately before my interim visa started.
  • I am a refugee or protected person OR in the process of applying for, or appealing refugee or protection status, OR a victim or suspected victim of people trafficking.
  • I am under 18 years and in the care and control of a parent/legal guardian/adopting parent who meets one criterion in clauses above.
  • I am a NZ Aid Programme student studying in NZ and receiving Official Development Assistance funding (or their partner or child under 18 years old).
  • I am participating in the Ministry of Education Foreign Language Teaching Assistantship scheme.
  • I am a Commonwealth Scholarship holder studying in NZ and receiving funding from a New Zealand university under the Commonwealth Scholarship and Fellowship Fund.
How can I contact my Clinician directly?

You can direct message your clinician using the Manage My Health website or app. Charges may apply for this service.

Alternatively, you can contact your healthcare assistant or our nursing team.

How do I know which Clinician I saw last time?

The easiest way to check which clinician your saw last time is by checking your health records on Manage My Health. Alternatively, you can check with our reception team.

How do I make a "same day" appointment?

Availability at QMC is high due to our large healthcare team and multiple locations. If you log into Manage My Health early in the morning before our phone lines open, you may well see availability for the same day. If you do not see any availability, you are welcome to give us a call as there are times we receive cancellations and we may be able to book you in. Usually we become booked up by the afternoon, so if you are needing care on the same day and there are no bookable appointments free, you are welcome to attend our After Hours & Urgent Care clinic at 9 Isle Street.

Can I book to be seen at the after hours clinic?

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