Manage My Health (MMH) Cyber Incident – QMC Patient Update #1
*Updated 3 Jan 2026* An update regarding the recent Cybersecurity Incident at Manage My Health
Manage My Health (MMH) Cyber Incident – QMC Patient Update #1
We are aware of the recently reported cybersecurity breach involving the Manage My Health (MMH) patient portal. We understand this news may be concerning, and we want to reassure our patients that:
- QMC’s clinical systems remain secure.
Our own cybersecurity protocols are robust and have been recently reviewed. - MMH is a completely separate system.
The breach reported relates only to the external Manage My Health platform and not to QMC’s internal systems or patient management software.
We will continue to work with Manage My Health to understand the nature of the breach affecting their systems. If MMH users need to take any action, we will share this information as soon as it becomes available.
Your trust and safety remain our highest priority.
The statement on Manage My Health's website, can be found here:
Manage My Health has identified a cyber security incident involving unauthorised access to our systems. The matter is under active investigation and containment steps have been taken.
We are working with our partners and relevant authorities and will provide further updates through formal statements as information is confirmed.
Update 2 Jan 2026
Manage My Health have announced that they believe around 7% of their users to be affected by this breach. This equates to around 126,000 people. So far, these users have not been contacted yet. MMH plans to make contact soon.
MMH have also posted some FAQs on their website. https://managemyhealth.co.nz/faqs-cyber-breach/
Update 3 Jan 2026
Patients have been sent a newsletter today with a further update, that as a precautionary measure, QMC has decided to temporarily stop the flow of data of consultation notes and lab results to MMH, while we await the outcome of the investigation.
Patients can otherwise use the app as normal to book appointments, order repeat scripts, etc.
Why choose to enrol at QMC
- Our large team of doctors and nurse practitioners means high availability at short notice
- Subsidised fees for consultations in pre-booked appointments
- Discounted fees for our After Hours & Urgent Care clinic
- Children under 14 years old are entitled to free consultations
- Shorter than national average wait times in After Hours & Urgent Care
- 3 practice locations across Queenstown
Access to all 3 locations
As an enrolled patient, you can be seen at any of our three clinics located centrally in Queenstown, Jack's Point and Remarkables Park.