Patient Information

FAQs

You need to complete our enrolment form and provide us with the eligibility documentation required by Ministry of Health.  Please check the Ministry of Health website to confirm your eligibility and check what documentation you need to provide.

Unfortunately your enrolment form can only be accepted by handing to one of our reception team at any of our 3 practices.  This can take up to two working days to be processed and be included in the National Enrolment System for our practice.  

By enrolling at least two working days before your first appointment you can access the reduced  fee otherwise your consultation will be charged at the non-subsidised rate.

Visitors can attend our Accident and Medical Clinic located at 9 Isle Street, Queenstown. Please be aware that Non NZ residents and NZ Residents not enrolled with us will not receive discounted fees.

The Accident and Medical clinic hours are available here

We welcome all feedback, including ideas for improvement. You can pass on your feedback in the following ways:

  • Complete one of our feedback forms (available at each of our three centres); 
  • Email us at info@qmc.co.nz attn: Feedback; or
  • Contact our Service Improvement Coordinator by emailing complaints@qmc.co.nz.

You must see one of our clinicians to arrange a referral. You will then be placed in direct contact with the specialist to arrange appointment times and consultations.

Our team have external commitments and often work part time. You can check their availability using the Manage My Health website or app. Alternatively, we have a schedule you may take away and keep as a reference.

Our reception staff can to assist you with this. However if it is a sensitive issue, you may prefer to check with your nurse first.

Our enrolled patients can book regular GP and nurse appointments using the Manage My Health website or app.* Alternatively, you can phone the practice on 03 441 0500 on weekdays between 8.00 and 17.00. 

*Certain appointment types ( e.g. company medicals, driver’s medicals, procedures) are excluded.

You can find our contact details here

Our Manage My Health activation instructions are available here

Each patient needs a different email address in order to register for Manage My Health. This is required to keep each patient's record seperate and for confidentiality reasons. If you would like to register your child, please complete the consent form on their behalf using an email address that is different to your own. You will need to reassign the account to your child when they turn 14 (or at another age if deemed appropriate by your child's clinician).

Alternatively, you can book an appointment for your child under your own account and we can correct this when you arrive for the appointment.

The Manage My Health Frequently Asked Questions are available here.

Our same day GP appointments are reserved for enrolled patients who need to be seen urgently. If you feel that you, or a family member, need to be seen on the day, phone reception and you will be placed on a Telephone Assessment waitlist. A clinician will then call you back to discuss your concerns and arrange a same day appointment if appropriate. 

Manage My Health is the fastest and most convenient way to order a repeat prescription. 

If you are unable to use Manage my Health, or are not taking regular medications, you can order a repeat prescription by completing the form here.

Alternatively, you can phone us on 03 441 0500. Please note that ordering online is the most cost-effective way to order your prescription. 

 

The easiest way to check which Doctor your saw last time is by checking your health records on Manage My Health.

Alternatively, you can check with our reception team.

You can direct message your Doctor using the Manage My Health website or app. Charges may apply for this service.

Alternatively, you can contact your Healthcare Assistant or our nursing team.