QMC Clinic Atown 6

Patient Information

FAQs

Please complete our enrolment form here

 

Please see the eligibility criteria below before making a decision on whether to enrol with us or not.

 

MY DECLARATION OF ENTITLEMENT AND ELIGIBILITY

I understand that it is only possible to be enrolled at one practice at a time. Enrolling at QMC will automatically unenrol me from any other practice I may be registered with.
I am entitled to enrol because I am residing permanently in New Zealand (I intend to legally reside in New Zealand for at least 183 days in the next 12 months).
I am eligible to enrol because: 
  • I am a New Zealand citizen.
  • I hold a resident visa or a permanent resident visa (or a residence permit if issued before December 2010).
  • I am an Australian citizen or Australian permanent resident AND able to show I have been in New Zealand or intend to stay in New Zealand for at least 2 consecutive years
  • I have a work visa/permit and can show that I am able to be in New Zealand for at least 2 years (previous permits included).
  • I am an interim visa holder who was eligible immediately before my interim visa started.
  • I am a refugee or protected person OR in the process of applying for, or appealing refugee or protection status, OR a victim or suspected victim of people trafficking.
  • I am under 18 years and in the care and control of a parent/legal guardian/adopting parent who meets one criterion in clauses above.
  • I am a NZ Aid Programme student studying in NZ and receiving Official Development Assistance funding (or their partner or child under 18 years old).
  • I am participating in the Ministry of Education Foreign Language Teaching Assistantship scheme.
  • I am a Commonwealth Scholarship holder studying in NZ and receiving funding from a New Zealand university under the Commonwealth Scholarship and Fellowship Fund.

Visitors can attend our Accident and Medical Clinic located at 9 Isle Street, Queenstown. Please be aware that Non NZ residents and NZ Residents not enrolled with us will not receive discounted fees.

The Accident and Medical clinic hours are available here. 

We welcome all feedback, including ideas for improvement. You can pass on your feedback in the following ways:

  • Complete one of our feedback forms (available at each of our three centres); 
  • Email us at info@qmc.co.nz attn: Feedback; or
  • Contact our Service Improvement Coordinator by emailing complaints@qmc.co.nz.

You must see one of our clinicians to arrange a referral. You will then be placed in direct contact with the specialist to arrange appointment times and consultations.

Our team have external commitments and often work part time. You can check their availability using the Manage My Health website or app. Alternatively, we have a schedule you may take away and keep as a reference.

Our reception staff can to assist you with this. However if it is a sensitive issue, you may prefer to check with your nurse first.

Please note that we are transitioning towards phone consultations wherever possible due to the COVID-19 outbreak. If you wish to book an appointment, please phone us on 034410500 as our easy booking service has been temporarily suspended. 

Our enrolled patients can book regular GP and nurse appointments using the Manage My Health website or app.* Alternatively, you can phone the practice on 03 441 0500 on weekdays between 8.00 and 17.00. 

*Certain appointment types ( e.g. company medicals, driver’s medicals, procedures) are excluded.

You can find our contact details here. 

Our Manage My Health activation instructions are available here. 

Each patient needs a different email address in order to register for Manage My Health. This is required to keep each patient's record seperate and for confidentiality reasons. If you would like to register your child, please complete the consent form on their behalf using an email address that is different to your own. You will need to reassign the account to your child when they turn 14 (or at another age if deemed appropriate by your child's clinician).

Alternatively, you can book an appointment for your child under your own account and we can correct this when you arrive for the appointment.

The Manage My Health Frequently Asked Questions are available here.

Our same day GP appointments are reserved for enrolled patients who need to be seen urgently. If you feel that you, or a family member, need to be seen on the day, phone reception and you will be placed on a Telephone Assessment waitlist. A clinician will then call you back to discuss your concerns and arrange a same day appointment if appropriate. 

Manage My Health is the fastest and most convenient way to order a repeat prescription. 

If you are unable to use Manage my Health, or are not taking regular medications, you can order a repeat prescription by completing the form here.

Alternatively, you can phone us on 03 441 0500. Please note that ordering online is the most cost-effective way to order your prescription. 

 

The easiest way to check which Doctor your saw last time is by checking your health records on Manage My Health.

Alternatively, you can check with our reception team.

You can direct message your Doctor using the Manage My Health website or app. Charges may apply for this service.

Alternatively, you can contact your Healthcare Assistant or our nursing team.